Q: If a paired Level 1 is mistakenly set as the Master or Level 2 and disconnects while talking, how to reconnect with the group?
A: Turn all headsets off except the Master and this headset. Set it as Level 1 and pair it with the Master(then pair it with Level 2 if needed). After successfully pairing, restart these 2 headsets and turn on all headsets to resume use.
Q: If Level 2 suddenly disconnects, how to reconnect?
A: There are 3 ways to reconnect:
1.Walk back to the pairing range of the paired Level 1 until it automatically reconnects.
2. Restart it and wait until it automatically reconnects.
* Ensure the following:
a. The Master has not switched to Boost Mode 2 or 3.
b. Both are within the signal reception range of pairing.
3. Long press button B on Level 2 and release after the first"beep" sound, and hear "Connecting and Pairing". It will automatically connect with the nearby Level.
*Ensure the nearest Level 1 has not been paired with 2 Level 2 headsets, or the pairing will not be successful.
Q: How to confirm the headset is already successfully connected?
A: Check the indicator light: a steady green light indicates the successful connection.
Q: Is it possible to exit Master mode?
A: For previous firmware, yes. For newer firmware, no. The newer firmware supports switching the Master to Level 1 or Level 2.
Q: Why the upgrade is unsuccessful?
A: The upgrade will only be successful if the following conditions are met:
1.The Type-C cable must support data transfer.
2.The USB-C port on the headset must be correctly oriented.
3.Release the button after the 2nd "beep-beep" sound.
4.After releasing the button, click the "Next" within 3s.
Q: How to auto reconnect?
A: Try walking back to the pairing range of the higher-level headset(EG. LV.1/Remote ⮕Master, LV.2⮕LV.1) until you hear "Pairing succeed." Do not press the pairing button while auto-reconnecting.
Q: Is it possible to disable voice prompts?
A: No.
Q: I bought 3 X1 with the red label. How do I combine them into one group?
A: The red-labeled headset is set as the default Master from the factory. If the headset is with the old firmware, please set two X1 as Remote then pair them. For the new firmware, please set two X1 as LV.1 then pair them. Please refer to the user manual for more details.
FAQs
FAQs
Q1: If a paired Level 1 is mistakenly set as the Master or Level 2 and disconnects while talking, how to reconnect with the group?
Turn all headsets off except the Master and this headset. Set it as Level 1 and pair it with the Master (then pair it with Level 2 if needed). After successfully pairing, restart these 2 headsets and turn on all headsets to resume use.
Q2: If Level 2 suddenly disconnects, how to reconnect?
There are 3 ways to reconnect:
1. Walk back to the pairing range of the paired Level 1 until it automatically reconnects.
2. Restart it and wait until it automatically reconnects.
* Ensure the following:
a. The Master has not switched to Boost Mode 2 or 3.
b. Both are within the signal reception range of pairing.
3. Long press button B on Level 2 and release after the first"beep" sound, and hear "Connecting and Pairing". It will automatically connect with the nearby Level.
*Ensure the nearest Level 1 has not been paired with 2 Level 2 headsets, or the pairing will not be successful.
Q3: How to confirm the headset is already successfully connected?
Check the indicator light: a steady green light indicates the successful connection.
Q4: Is it possible to exit Master mode?
For previous firmware, yes. For new firmware, no. The new firmware supports switching the Master to Level 1 or Level 2.
Q5: Why the upgrade is unsuccessful?
The upgrade will only be successful if the following conditions are met:
1. The Type-C cable must support data transfer.
2. The USB-C port on the headset must be correctly oriented.
3. Release the button after the 2nd "beep-beep" sound.
4. After releasing the button, click the "Next" within 3s.
Q6: How to auto reconnect?
Try walking back to the pairing range of the higher-level headset(EG. LV.1/Remote ⮕Master, LV.2⮕LV.1) until you hear "Pairing succeed." Do not press the pairing button while auto-reconnecting.
Q7: Is it possible to disable voice prompts?
No.
Q8: I bought 3 X1 with the red label. How do I combine them into one group?
The red-labeled headset is set as the default Master from the factory. If the headset is with the old firmware, please set two X1 as Remote then pair them. For the new firmware, please set two X1 as LV.1 then pair them. Please refer to the user manual for more details.